T&C’s

Terms & Conditions

This information is provided in addition to the information you have already received.

You confirm your understanding and acceptance of these terms and conditions by either paying your deposit or by attending your appointment. 

Services

  • You will ALWAYS be advised and examined by our Qualified Consultant Trichologist who is an Associate Member of The Institute of Trichologists. You will NEVER be advised by a Treatment Advisor or Salesperson.
  • Our Qualified Consultant Trichologist will ALWAYS answer any questions you ask with complete honesty.
  • Our Qualified Consultant Trichologist will endeavour to treat all patients appropriately and compassionately.
  • TrichoCentre will NEVER display a degree of showmanship or the use of ANY pressure sales tactics during its appointments.
  • The Testimonials about TrichoCentre services and the Photographs of its patients are completely genuine and some of these are made available for viewing online. Due to reasons of confidentiality it is unable to publish all of its photographs online.
  • Our Qualified Consultant Trichologist is individually fully indemnified to offer expert advice, diagnosis and treatment of diseases and disorders of the human hair and scalp. Our Qualified Consultant Trichologist is unable to offer any advice relating to other parts of the body.
  • Our Qualified Consultant Trichologist is unable to offer advice or give any diagnosis via the telephone or via any other remote communication.
  • TrichoCentre is a division of Santo Sebastian; a hair salon located at 27a London Road, Peterborough, Cambridgeshire, United Kingdom, PE2 8AN.

'Our Close Working Partners'

Our Close Working Partners include:

  • Members of The Institute of Trichologists
  • Members of The British Association of Hair Restoration Surgery (BAHRS)
  • Members of The International Society of Hair Restoration Surgery (ISHRS)
  • Members of British Association of Plastic, Reconstructive and Aesthetic Surgeons (BAPRAS)
  • Members of British College of Aesthetic Medicine (BCAM)
  • Qualified Consultant Dermatologists (NHS and Private Hospitals)
  • Qualified Doctors with a special interest in hair and hair loss issues (NHS and Private Hospitals)
  • Qualified Advanced Nurse Practitioners with a special interest in hair and hair loss issues (NHS Only)
  • Qualified Aesthetic Practitioners with a special interest in hair and hair loss issues
  • Scalp Micro Pigmentation (SMP) Specialists that have been approved by our Qualified Consultant Trichologist
  • Hair and Beauty Salons that have been approved by our Qualified Consultant Trichologist
  • Aesthetic Clinics that have been approved by our Qualified Consultant Trichologist
  • Members of The British Association for Applied Nutrition and Nutritional Therapy (BANT)

Important:

Trichology is a para-medical field and referrals to our close working partners or other healthcare professionals maybe made in some instances. This could be due to further medical tests needed or for specific treatment.

Our Qualified Consultant Trichologist will work in collaboration with our close working partners and your healthcare professional for the best and safe practice, reporting hair and scalp assessments and recommendations.

If you consent to the supply of any goods, services, trichological products and prescriptions offered by our close working partners. You will be responsible to deal directly with the relevant close working partner and bear all costs involved.

The supply of any goods, services, trichological products and medical prescriptions offered by our close working partners is subject to the relevant close working partner’s terms and conditions relating to the provision of their goods, services, trichological products and prescriptions.

Face-to-face consultations with our close working partners may be required in order to supply you with any goods, services, trichological products and prescriptions offered by our close working partners (please see the ‘medication’ section).

Should hair transplantation be necessary our Qualified Consultant Trichologist will select the most appropriate Surgeon for you. Membership of BAHRS and ISHRS does NOT constitute competence in the field of Hair Restoration Surgery and should NOT be viewed as a qualifying credential. Please see the Hair Transplantation section.

Consultation

  • The cost of an Initial Consultation includes one letter if further medical tests are required.
  • TrichoCentre provides the relevant diagnostic equipment to examine your Hair and Scalp. Our Qualified Consultant Trichologist is highly trained and experienced and does not always need to use all of the diagnostic equipment provided to make a preliminary diagnosis and prognosis. There will NEVER be a degree of showmanship during a consultation with TrichoCentre.
  • Our Qualified Consultant Trichologist is not always able to give a clinical diagnosis on the same day. Some conditions may require further investigatory tests.

Treatments

You are NOT obliged to undergo treatment with TrichoCentre.

Home Treatment

  • Custom Treatment Programmes for genetic forms of hair loss can help successfully stabilise further hair loss. These include (but not limited to) clinically-proven hair loss medications, hair loss treatments and relevant home hair growth stimulation (please see medication and ‘our close working partners’ sections).
  • Home hair growth stimulation include (but not limited to) Low Level Laser Therapy and Hair Growth Supplements containing a number of vitamins and nutrients.
  • TrichoCentre recommends you to consult with your healthcare professional before starting any supplementation program.
  • Some hair and scalp problems can be effectively managed at home by the use of  Trichological Products distributed by TrichoCentre. (please see Trichological Products section)

In Clinic Treatment

  • In clinic treatments will include (but not limited to) the use of High-FrequencyLow Level Laser Therapy and trichological products (please see Trichological Products section).
  • Following an in clinic treatment your scalp may be slightly red. This is normal. There is a risk of scarring with certain scalp problems. This will be explained to you prior to your in clinic treatment.
  • All in clinic treatments exclude hair styling, although TrichoCentre does have all of the appropriate styling tools for you to use yourself.
  • TrichoCentre can arrange to book an appointment with a qualified hairdresser at the end of your in clinic treatment (pre-booking required) Please see Appointments, Payments, Deposits & Cancellations section.

Home and In Clinic Treatment Photographs 

  • Photographs of your face and scalp will be taken before, during and after treatment for the purposes of evaluating treatment efficacy at your Follow Up Consultation (please see Aftercare Service section).
  • Photographs will not be used for any other purposes without your separate written consent.

Suitability and Guarantees 

  • At your initial consultation  you will always be assessed whether Home or In Clinic treatment will be beneficial. If they are not suitable for you, our Qualified Consultant Trichologist will inform you as to the reasons why.
  • TrichoCentre cannot guarantee that in clinic treatments will be carried out by our Qualified Consultant Trichologist. In some cases in clinic treatments maybe carried out by a suitable professional.
  • Any pictures and photographs of likely outcomes shown before home or in clinic treatment do not form a guarantee of your individual outcomes or results. They serve as only a guide to the achievable results.
  • Home or in clinic treatment outcomes and results vary from individual to individual and a small percentage of patients may fail to respond fully and you as an individual may not respond to home or in clinic treatment.

Medications

  • Hair loss medication used in the treatment for male and female patten baldness (androgenetic alopecia) is entirely at your discretion given that it is largely a cosmetic condition.
  • Trichology is a para-medical field and many Qualified Consultant Trichologists work closely with prescribers to provide patients with medication. Our close working partners will work in collaboration with our Qualified Consultant Trichologist to provide the best and safest practice.
  • Medications will only be prescribed by our close working partners. (please see ‘Our Close Working Partners’ section)
  • Our close working partners should provide you with full information about medications to enable you to make an informed decision.
  • When a medication is used for unapproved indications, it is termed ‘off-label use’. Off-label use of medication is legal, but in no way does TrichoCentre promote, sponsor or endorse medications towards unapproved indications. (please see the ‘website’ section)
  • TrichoCentre does not recommend the use of any hair loss medication that does not have FDA approval. No natural or herbal product has received FDA approval for hair loss.
  • Hair loss medications prescribed by our close working partners have been regulated and tested by the MHRA (Medicines & Healthcare products Regulatory Agency).
  • TrichoCentre recommends you always consult your healthcare professional before starting any hair loss medication or changing, starting or stopping any contraceptive pill.

Trichological Products

  • TrichoCentre is unable to supply trichological products without carrying out an initial consultation and examination of the patient.
  • Trichological products are for external application only and include shampoos, conditioners, scalp solutions and ointments. They are designed to maintain the condition of the hair and help to clear up certain scalp problems.
  • TrichoCentre will only send trichological products to addresses in the UK at an additional fee (no exception).

Aftercare Service

  • TrichoCentre offers an after care service if you have any further questions after your Initial consultation. This is valid for one month only and includes one email or telephone call. You will need to book a follow up consultation after this time.
  • It is important that you adhere to the aftercare advice given by our Qualified Consultant Trichologist, or our close working partners.
  • Regular follow-up consultations are recommended. This is so that TrichoCentre can obtain the best results for you.
  • If you do not attend a follow up consultation within one year you will have to pay the full cost for an initial consultation.

Appointments, Payments, Deposits & Cancellations

Appointments

  • Referrals to from healthcare professionals are welcome but not necessary.
  • TrichoCentre is available by appointment only on Mondays between 10:00am till 5:00pm at Santo Sebastian hair salon. Evening appointments are available by request.
  • You will receive notification via email with the time and date of your appointment. On receipt of this, please confirm your attendance. Failure to do so may result in reallocation of the appointment time to another patient.
  • TrichoCentre will advise you of any preparation required prior to your appointment. Failure to comply may result in the allocated appointment time being reduced or the appointment being cancelled.
  • Please arrive at least 15 minutes (consultation) and 10 minutes (in clinic treatments) in advance so that the necessary paperwork and preparation can be completed. Late arrival may result in the allocated time being reduced or the appointment being cancelled.
  • You are responsible to ensure that all relevant medical details have been provided to TrichoCentre prior to each appointment. This includes any herbal remedies or over the counter products you are using. TrichoCentre will not be liable for any damage that occurs as a result of failure to disclose such details.
  • TrichoCentre will make every effort to ensure that your appointment is on time, however, for reasons beyond control, it may need to cancel or postpone your appointment at short notice. This is highly unlikely but if this did happen, TrichoCentre will make every effort to contact you in advance. If your appointment is cancelled it does not offer compensation for this.
  • A relative or friend is welcome to join you during your appointment but this must be strictly limited to one person.
  • TrichoCentre does not provide any interpreting services. Please note: family members should not normally act as interpreters for you.
  • There will be no staff to supervise any children during your appointment.
  • Your personal data (including any photographs) will be stored and processed by TrichoCentre for the purposes of providing your care.
  • CCTV recording is in operation on site.

Payments

TrichoCentre accepts the following payment forms; cash, debit cards, credit cards – a 5% surcharge is payable for all credit card transactions, bank transfer (an additional charge of £15.00 will be added for International transfers) Strictly NO personal or business cheques will be accepted

  • TrichoCentre consultations, examinations and treatments are not available on the NHS and are usually not covered by medical insurances.
  • The time and expertise offered by TrichoCentre is covered by the consultation fee. This means there is no financial pressure to sell Custom Treatment Programmes, unlike some clinics that are not registered with The Institute of Trichologists.
  • TrichoCentre demands NO advanced payment for a course of in clinic treatments. In clinic treatments are charged per session (from £35), that way, you are always in control of your finances. Each session can last approximately 30 minutes.
  • An additional fee will apply for bookings with a qualified stylist and this will vary depending on the stylists experience.
  • An additional fee (limited to £40) may apply if any required preparation prior to your appointment has not been carried out.

Deposits & Cancellations.

  • A 50% non-refundable deposit is required to secure your booking, should you cancel or fail to arrive for an appointment the non-refundable deposit will be used as a cancellation charge. You will not need to make any other advanced payment. Please pay this prior to attending (minimum 5 working days before) otherwise our Qualified Consultant Trichologist will not be able to see you. The remainder of your balance is due at your consultation. Please pay your deposit by clicking here.
  • If you are unable to attend your appointment, TrichoCentre requires a minimum 5 working days notice so that your appointment can be scheduled for another patient.

Website

General

  • www.trichocentre.com and www.trichocentre.co.uk is owned, operated and made available by Santo Sebastian. 27a London Road, Peterborough, Cambridgeshire, United Kingdom, PE2 8AN.
  • This website has been protected by copyright, trademark and other laws. Nothing in the T&C’s gives you an absolute right to use its name or any of its trademarks, logos, domain names, and other distinctive brand features.

Content

  • The content provided on this website is intended for use by persons aged 18 years and over and is for information purposes only. It is not a substitute for advice from a Qualified Consultant Trichologist or healthcare professional.
  • You should not use the content on this website for diagnosis or treatment of any health problem or for prescription of any medication or other treatment.
  • www.trichocentre.com strives to keep the content on this website up to date and correct. TrichoCentre makes no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this website, the content or related graphics contained in it.
  • Any reliance you place on the content of www.trichocentre.com is strictly at your own risk.

Links

  • This website contains links to other websites and resources provided by third parties. TrichoCentre has no control over the nature, content and availability of those websites and resources. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Liability

  • Although the information provided by www.trichocentre.com is not necessarily potentially harmful, in no event will www.trichocentre.com be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  • Every effort is made to keep the website up and running smoothly. www.trichocentre.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond its control.